Frequently Asked Questions
I have questions about my order. What should I do?
If you have any questions regarding your order, please contact our customer support team at firstname.lastname@example.org.
I entered the wrong address. Can I change it?
Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. Levavi cannot be held responsible for orders that are sent to addresses that are incorrectly entered.
Can I change my order?
Orders cannot be changed once they are placed due to how quickly we process orders and shipments. If your order has not be sent out, please email us at email@example.com and we would be happy to cancel your order if it has not already been sent out so you can order the correct items. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items.
I forgot to use my discount code. Can you adjust my order?
Unfortunately, once an order is placed, our system does not allow for you or us to add the discount code to the order and adjust the pricing. If your order has not shipped out, please email us, and we would be happy to cancel the order if it has not shipped out, so you can reorder and use your discount code.
What are your shipping fees?
Shipping rates are based on weight and destination of your package and will vary based upon your location.
Does Levavi ship internationally?
We ship to most international destinations. Like the above, shipping rates are based on weight and destination of your package and will vary based upon your location. Unfortunately, this does not include any custom or duty fees your purchase may incur.
What is your return policy?
We will gladly offer a full refund on orders within 14 days from receipt of goods. Sale items however are considered final sale and are unable to be returned for a refund or credit.
Please make sure all items are unworn, unwashed, and folded neatly in the original packaging with the original tags.
I received a damaged item. What do I do?
Damaged or defective items must be reported to us within 7 days from the date of delivery. Please email us at firstname.lastname@example.org with your order number and images of the defective item.
I recieved the incorrect item, how do I get the correct one?
We apologize for any inconvenience on receiving the wrong item. Please email us at email@example.com with your order number, images of the entire packing slip and the incorrect item. We will prioritize your order to make sure we take care of you!
Do you provide free returns?
We are happy to provide returns and exchanges, but at this time we do not issue free shipping labels. The shipping label fee for the shipping label sent to you will be deducted from your refund.
Why was my return denied?
If any of the following is present, the return is subject for denial and will be sent back to you:- Excessive wrinkling
- Detached tags
- Animal/human hair
- Deodorant marks
- Lingering odor, such as smoke or cologne
- Any visible wear or damage (make-up, stains, etc.)
Why wasn't my shipping fee refunded?
Shipping fees are nonrefundable.
What can be done about customs and duty fees?
Levavi does not impose customs and duty fees. Your country of residence imposes these fees for ordering items outside of your country. We cannot process a refund for any of these fees paid by the customer. If you choose to refuse the package or your package is sent back to us as a Return To Sender (RTS), your purchase minus shipping, will be refunded when it is received back to the warehouse. Please keep in mind this may take up to 8 weeks.
I haven't received my package/it was lost in the mail. What can I do?
Levavi is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, USPS is responsible for all mail pieces that undergo USPS delivery services. We will do our best to assist customers regarding missing packages. Please submit a claim through USPS. All claims will be thoroughly reviewed on a case by case basis. Claims may take up to 3 weeks to process. Once USPS responds to your claim, we will be able to take further action to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS. Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.
If you have more specific questions, please email firstname.lastname@example.org and a member of our support team will gladly assist you.